New Delhi: Psephologist Yogendra Yadav recently took to X to share his disappointing experience with Air India during his flight on November 11.

Yadav shared that while he does not like posting personal grievances publicly, this incident with Air India “is worth recording” as it “may be of use to others.”

Yadav criticized the airline not only changing the flight schedule by four hours, with prior notice given only four days before but also downgraded their class of travel without any advance notice or a refund offer.

“Change in time of flight by 4 hrs (notified four days ahead)Downgrading of our class of travel (no intimation, no offer of refund)No web checking despite repeated attempts (“your booking is ineligible for web checking”)

Yadav further added that he had to “run to three different counters for no fault of ours.”

“Very rude CSE (Bhim Singh) who made us run around, refused to give us seats together. Finally counter supervisor changed our seats,” he wrote.

Describing his experience as “Disappointing” Yadav said that he asked for a complaints book but was told that there is “no complaints book”. The staff could not give an email ID for complaints, he wrote.

“I am not listing minor issues like the discrepancy between Gate announced and the actual gate of boarding, poor management of lines, faulty announcements etc. I should mention that floor supervisor did offer a polite apology. All in all a very sad experience,” he said.

Air India’s Response

Responding to Yadav’s post on X, the airline apologized for the “”inconvenience”, adding that his concerns would be addressed on “priority”.

“Dear Mr Yadav, we sincerely apologise for the inconvenience caused. We’re addressing this on priority and will get back to you at the earliest,” Air India said.

Many users reacted to his post and shared similar experiences with the airlines while others slammed the airline for their “standard reply,” adding that “they usually never get back”.